The conference organized by the Delegation of Confedilizia Campi Bisenzio-Signa and the territorial headquarters of the association of Florence in collaboration with the Presidency of the Municipal Council of Campi Bisenzio, held May 21 at the Auditorium of the U.S. Savings Bank Florence has been an important turning point in view of the creation of a permanent base for comparison between all those involved in water services and / or they address some of their activities.
Being able to put together - perhaps for the first time - the President of Publiacqua, Amos Cecchi, the defender regional ombudsman, George Morales, Florence, Alberto Brasca, and municipalities of the plain, Emanuele Pellicanò, in addition to the summits of Confedilizia and Campi Bisenzio Firenze-Signa, Nino Scripelliti and Antonio Esposito, representing the property owners and managers condominium is an important signal on the mutual desire to know the problems and then deal with them in the future in the best way for the benefit of citizens / users.
were laid on the table all the issues that represent almost all of those reported by citizens to the ombudsmen and the problems that the building managers or individual home owners are faced daily becoming a source of disagreement, complaints and protests against the establishment of the service provider, but - most importantly - a comparison with open and clear, are there any proposals to improve service and relationships between people and Publiacqua also be realized through other meetings and the enhancement of joint commissions.
The Ombudsman of the City of Florence, Alberto Brasca, after stating that the practices of which occupies its office does not have a statistical value, focused "on a lot of complaints arising from the non-operation of the meter readings, as well as provided by the card services, issuing of bills with very high amounts. The problem becomes dramatic if one could read the other there is a hidden loss. In these cases you can reach substantial numbers to which people sometimes are not able to cope. " Another source of complaints made to the Ombudsman is the lack of clarity in the bill - not just Publiacqua but especially those of the company "delivered" - which are "filled with formulas often very general, so for us it is difficult to reach understand its meaning and why. " Finally - Brasca said - there is a sore point of the deposit that is the amount that you pay when signing the contract. "In Florence are frequent cases of contracts by the duration of even a few years, a typical example the case of students, and when the contract is broken we no longer know who to ask for refund of deposit. The money is paid to the fact that contact information is then turned over to them Publiacqua so if you ask them to tell you to refer first to the second. Publiacqua And the problem is ... very confused. "
A problem, reported by other ombudsmen as it is extended to the entire territory, which defines Brasca "drama" is the closing of the water. "Sometimes, for a single user boyfriend, close the water to the entire building, including all users who have paid regularly. People who live of course always paid all this as a profound injustice, often the information is also very weak: Publiacqua makes a sort of "cassettinaggio, put into boxes of leaflets that can easily get lost. E 'success is that people are having to remove the water without any warning. "
The ombudsman of the common plane, Emanuele Pellicanò, pointed out that the problems raised by citizens are largely similar with the first 'hidden losses, aggravated by delays in meter reading and billing. Just billings infrequent, the rate of one bill per year, are another sore point, while still less known is the insurance against hidden leaks, the bill provides that with a few euro a year to cover any "crazy bills" due to its flaws in the pipes. Even in the flat complain often incomprehensible bills and difficulty in becoming the deposit back. " Interesting and evaluated - for Pellicano - is a problem that seems to concern mainly Sesto Fiorentino and Campi Bisenzio: that of the inner courtyards. "There are gray areas where the border area between the public and private life is uncertain, even for the municipal offices, and are unable to determine who should take action to repair a fault. In addition Calenzano the problems of an outage, the taps remain dry as it also happened in the town hall. Also important is the question of who buys a new house with the manufacturer that ensures the existence of the water supply to the outlets while Publiacqua supports the need to build a new network. One gets the impression, perhaps more than this, a buck and a rebound of expertise in which the citizen is crushed. "
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